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  • How do I add staff to my salon?
    You can add both self-employed and employed staff from the "Staff" tab. They will recieve an inivitation email from the platform where they will be able to log into the application
  • Can my staff manage their own diaries & bookings on the app?
    Yes. Each staff member can manage their diary and bookings and has their own log in so they can see what clients that have coming in. Business sensitive data is hidden.
  • How do I remove staff members from my app?
    To remove a staff member head to the Staff tab. You should now see all employed and or self-employed staff that work in your business. Simply tap on the staff member to edit the staff member, and then click the red Remove from Salon button.
  • What happens to the Client list when a hairdresser leaves my Salon ?
    As a Salon Manager you have full ownership of all clients that book any of your employed hairdressers. When an employed hairdresser leaves your salon they will lose all access to the client list for your Salon giving you utlimate protection against client theft. These clients will continue to appear under the home icon on the Salon Tab for you as Salon Manager. Note all of the above only applies to employed hairdressers. If you have self-employed hairdressers working at your salon they will have full ownership of their client lists meaning when they leave they take their clients with them.
  • How do I update Salon Infomation?
    Salon Managers can update their Salon information in the Salon Settings. This is found under the settings tab.
  • Does Beu allow multiple clients to book a service at the same time?
    No Beu is operates in real time and instantly blocks out time slots when a booking is made. This means no double bookings and no dispaointed customers.
  • Do I have to accept bookings made by my clients in the App?
    Any new bookings made by clients are instantly added into your diary.
  • Can I block out time so clients cannot book in?
    Allowing clients to book in with online bookings is optional. In addition to this, staff can block out time in their diary for which they are not bookable, for example lunch breaks, stock counts etc.
  • I love to go on holiday and often need to take leave from the business. Can I add this in my diary?
    Yes. On the Diary Page, click the plus button and click add a holiday. You can select the start and end date of your trip. You will not be bookable between those dates.
  • Does Beu send clients reminders of their upcoming bookings?
    Yes, Beu automatically sends SMS reminders and emails to clients to reduce no-shows.
  • What if I need to cancel or reschedule a booking?
    Simple, Beu lets you reschedule or cancel your bookings in a couple of clicks. Just tap on the booking in the Diary screen and you will have the options to either cancel or reschedule the booking. Your client will be notified by the changes.
  • Is Beu secure?
    Data security and protection is centric to our operation at Beu here are just a few things we do to ensure maximum security: All data is securely processed and stored within our owned instances held on the cloud. All financial information such as bank account, card details and transactions are all managed and stored securely with our specialist 3rd party partner Stripe.
  • What does Beu offer in the way of support?
    We have 24/7 technical support should anything go wrong. You can access our support team instantly through the chat window on our website. Alternatively you can send as an email to:
  • Why do you need my bank details ?
    If you want to take payments using Beu pay, then we need the payment details of salon managers and self-employed stylists.
  • Are there any hidden costs?
    If a client chooses to pay through the app then the booking will incur a Stripe charge. This is 1.25% of the cost of the booking plus 20p for European cards, and 2.9% of the cost of the booking plus 20p for non-european cards.
  • I’ve had a good experience with Beu...
    If you like what we’re doing at Beu let us know by: - Rating us on the AppStore - Emailing your feedback to: - Telling your friends and any hairdressers you know
  • I’ve got a suggestion to help improve Beu…
    We want to hear your feedback, it is crucial for us to build the ultimate experience for salon and barbershop openers, staff and clients. Send your suggestions to:📧
  • What devices do I need to use Beu ?
    - Any internet connected device through web broser - iOS app - Android app
  • Whose details should I enter when registering a Salon?
    Always register with your own deatils. Only salon owners, managers or self-employed hairdressers can create salons on Beu, so if you are an employed hairdresser and you think Beu could help your salon defintely have a word with your manager!
  • How do I delete my account ?
    Please request for your account to be deleted by emailing: Our support team will ensure your data is removed within 48hours.
  • How do services offered work with Beu?
    Services are completely configurable with Beu. You can set independent prices, service durations and if deposits are required for each staff member.
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